Shipping policy

Jack the Barber US is operated by BluSky Brands USA LLC, the exclusive US distributor for Jack the Barber. Orders are picked, packed and shipped from fulfilment centres inside the United States.

Where we ship

We ship to addresses within the United States, including Alaska and Hawaii. We do not currently ship internationally, and we cannot deliver to APO, FPO or DPO military addresses.

Shipping rates

Method	Cost	Estimated delivery
Standard	$8.00	3–5 business days
Express	$15.00	2–3 business days
Free Shipping	Free on orders of $40.00 or more	3–5 business days

Rates are calculated at checkout and shown before you pay. Delivery estimates are given in business days and start from the day your order ships, not the day you place it. Deliveries to Alaska and Hawaii typically take longer than the estimates above.

Processing time

Orders are usually processed and dispatched within one business day. Orders placed on a weekend or a US public holiday are processed on the next business day. During promotional periods and the holiday season, processing can take longer.

Tracking

You'll receive a shipping confirmation email with tracking as soon as your order leaves the fulfilment centre. If tracking hasn't updated within three business days of that email, contact us and we'll look into it.

Getting your address right

Please check your shipping address carefully before completing checkout. We can't change an address once an order has been sent to fulfilment. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund the value of the goods but not the original shipping charge.

Lost, delayed or damaged parcels

If tracking shows your order as delivered but you haven't received it, check with your neighbours and building management first, then contact us within seven days of the delivery date. If your order arrives damaged, email us within seven days with your order number and photographs of the damage and the outer packaging, and we'll replace it or refund it.

Split shipments

Occasionally an order containing several items will ship in more than one parcel, arriving on different days. You won't be charged extra when this happens.